Refund and Cancellation Policy

Refund and Cancellation Policy

Effective Date: 16/08/2023

Thank you for choosing KAP Global Investment Services as your trusted partner in wealth management. We are committed to providing you with exceptional services and ensuring your satisfaction. Please take a moment to read our refund and cancellation policy outlined below:

1. Refund Policy:

1.1 Investment Services:

All fees paid for our investment advisory and management services are non-refundable. We dedicate significant resources and expertise to tailor our services to your specific financial needs and objectives. Once services have been initiated, no refunds will be provided for any reason.

1.2 Subscription Services:

In cases where you have subscribed to ongoing subscription-based services, you have the option to cancel your subscription at any time. However, we do not provide refunds for the remainder of the subscription period. The cancellation will take effect from the next billing cycle.

1.3 Performance-based Fees:

If your investment strategy involves performance-based fees, any fees already accrued based on the performance of your investments will not be refunded, regardless of subsequent performance fluctuations.

2. Cancellation Policy:

2.1 Investment Services:

Should you wish to cancel our investment advisory and management services, you may do so by providing a written request. Please note that any fees paid upfront for services not yet rendered will not be refunded. Services already provided up to the cancellation date will be billed at the standard rates.

2.2 Subscription Services:

You may cancel your subscription services at any time by providing written notice. The cancellation will take effect from the next billing cycle, and no refunds will be provided for the remainder of the subscription period.

3. Communication of Refund or Cancellation:

3.1 Refund Processing:

In the rare event that a refund is applicable based on specific circumstances outlined above, we will initiate the refund within 30 business days from the date of your cancellation request. The refund will be processed using the same payment method originally used for the transaction.

3.2 Cancellation Notice:

To cancel any services, please send a written cancellation request to our customer support team at support@kapfinserv.com . Please include your full name, account information, and the reason for cancellation.

4. Changes to the Policy:

KAP Global Investment Services reserves the right to modify or amend this refund and cancellation policy at any time. Any changes will be posted on our website and will take effect immediately upon posting. It is your responsibility to review this policy periodically.

By continuing to use our services, you acknowledge and agree to the terms and conditions outlined in this refund and cancellation policy.

If you have any questions or concerns regarding this policy, please contact our customer support team at investing@kapfinserv.com . 

Thank you for entrusting KAP Global Investment Services with your financial needs.